Our goal is for you to be 100% satisfied with your purchase from Qilo. If for any reason you are not satisfied we would be happy to refund your purchase.

Except for any products designated as final sale or non-returnable, we will accept a return of the products for a refund of your purchase price provided such return is made within 14 days of delivery and provided such products are returned in their new, unused condition with original tags still attached. To return products, you must email our Returns Department at to obtain a Return Merchandise Authorizatizion "RMA" number before shipping your product. No returns of any type will be accepted without an RMA number.

You bear the risk of loss during shipment. We therefore strongly recommend that you use a carrier that can provide you with proof of delivery for your protection. Refunds are processed within approximately five business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.